Remote Assistance for USC’s International Community

The Office of International Services is providing remote assistance to our international community.

  • For F-1 student related inquiries: email
  • For J-1 Exchange Visitor related inquiries: email
  • To request OPT/STEM OPT Extension I-20: Refer to the instructions provided on the OIS OPT page or STEM OPT Extension page
    • If you have questions after reviewing the website please email:
  • If you were unable to pick up a document at OIS from before March 13 and would like it mailed to you:
    • Please send an email to with the subject line: MAIL MY DOCUMENT
    • Include your name, USC Student ID #, SEVIS #, date of birth, type of document, and preferred mailing address
    • Your document will be mailed via USPS on or before April 10, 2020. Please allow four business days delivery for domestic addresses and two weeks for international addresses
  • For all other document processing requests (i.e. travel signature, program extension, reduced course load, leave of absence, letter requests, etc.): Complete the appropriate OIS Request Form and email it to
    • Subject Line of email should identify Type of Application: Name of Student, SEVIS #
      • Example: Travel Signature: Tommy Trojan, N0012345678
      • Example: Program Extension, Tammy Traveler, N0012345678
    • Include your preferred mailing address in the body of the email

Additional guidance will be provided as it becomes available.