Contact Us

The Office of International Services is providing remote assistance to our international community. The physical offices at UPC and HSC are closed until further notice.

OIS Live – Drop-in Advising

OIS Advisors are available for one-on-one consultation via Zoom during the following days and times. No appointment is necessary. All times are Pacific Daylight Time (PDT).

Mondays: 8:00 AM – 10:00 AM and 2:00 PM – 4:00 PM
Tuesdays: 10:00 AM – 12:00 PM*
Wednesdays: 2:00 PM – 4:00 PM*
Thursdays: 10:00 AM – 12:00 PM (PST)
Fridays: 8:00 AM – 10:00 AM
*J-1 Advisor available to answer J-1 related questions

To join OIS Live during the above days and times, connect via Zoom:

OIS Live is unavailable during scheduled university holidays and office closures. OIS will be closed on Monday, September 6, 2021, for Labor Day.

Group Advising

OIS offers group advising sessions covering various topics via Zoom. Refer to the OIS eCalendar to view our upcoming schedule.

OIS Email

General and F-1 Student-Related Inquiries 

J-1 Student and Scholar-Related Inquiries 

Document Processing Requests Submitted via Email

General document requests (e.g., travel signatures, program extensions, reduced course loads, leaves of absence, letters of standing, etc.):
  1. Complete the appropriate OIS Request Form
  2. Email request to
    • In the email subject line write Type of request: Last name, First name – SEVIS ID
      • Example: Travel signature request: Trojan, Tommy – N0012345678
    • In the body of the email, include your USC ID and a brief description of your request
    • Attach the completed form and, if applicable, any other required documents as PDF file(s)
Post-completion Optional Practical Training (OPT) or 24-month STEM OPT Extension I-20 requests:
  1. Refer to the instructions provided on the OIS website for OPT or STEM OPT Extension 
  2. After reviewing the website, email:

OIS Holiday Closures 

The University and OIS will be closed for the following dates:

  • Monday, September 6, 2021 – Labor Day
  • Thursday, November 25, 2021 and Friday, November 26, 2021 – Thanksgiving
  • Friday, December 24, 2021, to January 2, 2022 – Winter Recess