Contact Us

OIS Live: Drop-In Advising

OIS Advisors are available for one-on-one consultation in-person and via Zoom during the following days and times. No appointment is required.  Please join no later than 15 minutes prior to the session end time.

Day: Hours (Pacific Time): Offered via: Advising for:
Mondays 10:00 AM – 12:00 PM Zoom F-1 students, J-1 students and scholars
2:00 PM – 4:00 PM Zoom F-1 students
Tuesdays 10:00 AM – 12:00 PM Zoom & In-Person F-1 students, J-1 students and scholars
Wednesdays 2:00 PM – 4:00 PM Zoom & In-Person F-1 students, J-1 students and scholars
Thursdays 10:00 AM – 12:00 PM Zoom & In-Person F-1 students, J-1 students and scholars
Fridays 2:00 PM – 4:00 PM Zoom F-1 students, J-1 students and scholars

OIS Live Zoom Meeting:

OIS Live In-Person Location: Royal Street Parking Structure, Suite 101 (649 W. 34th Street)

OIS Live is unavailable during scheduled university holidays and office closures. OIS will be closed on Thursday and Friday, November 25-26, 2021, for Thanksgiving.

Group Advising

OIS offers group advising sessions covering various topics via Zoom. Refer to the OIS eCalendar to view our upcoming schedule.

OIS Email 

General and F-1 Student-Related Inquiries  
J-1 Student and Scholar-Related Inquiries 

Document Processing Requests Submitted via Email

General document requests (e.g., travel signatures, program extensions, reduced course loads, leaves of absence, letters of standing, etc.):
  1. Complete the appropriate OIS Request Form
  2. Email request to
    • In the email subject line write Type of request: Last name, First name – SEVIS ID
      • Example: Travel signature request: Trojan, Tommy – N0012345678
    • In the body of the email, include your USC ID and a brief description of your request
    • Attach the completed form and, if applicable, any other required documents as PDF file(s)
Post-completion Optional Practical Training (OPT) or 24-month STEM OPT Extension I-20 requests:
  1. Refer to the instructions provided on the OIS website for OPT or STEM OPT Extension 
  2. After reviewing the website, email:

OIS Newsletter: International Update (IU)

Click Here to Subscribe to the International Update (IU)

Stay up-to-date with OIS by subscribing to the weekly IU newsletter, which contains important announcements, reminders, and events for F-1 and J-1 students.

OIS Holiday Closures 

The University and OIS will be closed for the following dates:

  • Thursday, November 25, 2021 and Friday, November 26, 2021 – Thanksgiving
  • Friday, December 24, 2021, to January 2, 2022 – Winter Recess